Frequently Asked Questions

What is a Federally Qualified Health Center?

Federally Qualified Health Centers (FQHC) grew out of the civil rights movement of the ’60s and President Lyndon B. Johnson’s War on Poverty. The central mission of health centers like ours is that everyone should have access to health care, regardless of their ability to pay or if they have insurance.

What services are offered?

Lakeshore Community Health Care (LCHC) provides Dental, Medical, Chiropractic, Mental Health and Pharmacy Services. We connect patients with community resources (housing, food, jobs, etc.) and RNs help patients manage chronic medical conditions like diabetes and hypertension.

We also provide school-based dental and mental health care for students in Manitowoc and Sheboygan Counties.

Interpretation services are available for most languages and we have some Spanish and Hmong speaking staff to serve our patients in their language.

Call 920-783-6633 if getting to our clinic is difficult. We can help.

Are the doctors, dentists and therapists volunteers?

No, all of our staff are employees (or contracted to work with LCHC). Our qualified professionals are licensed by Wisconsin in their field of practice and include physicians, nurse practitioners, dentists, dental hygienists, registered nurses, therapists and clinical social workers.

You will see the same provider or team at your visits. If you would like to request another provider, you can.

What does integrated care mean?

Integrated care means close collaboration and communication between multiple team members and systems (like your electronic health record or specialty care providers). It’s a type of care where all of your providers work together to solve issues with your physical, mental, or oral health. Rather than being separate, each team member contributes toward your overall care. We work together to help you meet your health goals.

When you choose Lakeshore Community Health Care, you’ll enjoy a streamlined experience, easy access to the care you need, and a top-notch team of professionals dedicated to improving your overall health and well-being.

During a dental visit your blood pressure may be checked or you may be asked questions about your mental health or a need for community resources (food, housing, etc.). Similarly, during a medical visit a hygienist may stop in for an oral health check. During medical visits you will be screened for additional resource or mental health needs at least once a year.

During a visit your prescriptions can be filled or have them delivered for free from our on-site pharmacy.

What is a patient-centered medical home?

A medical home isn't a building or place; it is the way your care is provided and coordinated. It's:

Accessible: You can receive care when you need it.
Compassionate: Your well-being is the highest priority.
​Culturally Competent: Your culture and religious beliefs are respected.
Continuous: You regularly see the same providers (at least once a year).
Patient-Centered: You and your family are an important part of your healthcare team.
Coordinated: Your team coordinates your care, including sharing information and records with outside specialty care (oral surgery or special doctor), if you need it.

How is your Board of Directors different?

As a Federally Qualified Health Center, a majority of our board members must use one of our services and represent the population we serve. We are always looking for more patients to join our board of directors!

How do I become a patient?

Before your first visit complete new patient paperwork online or stop by our clinic. Our team is ready to help you become a patient at Lakeshore Community Health Care!

How do I become a mental health patient?

At Lakeshore Community Health Care the path to mental health care is through our primary medical providers. Mental health has an impact on physical health and your physical health impacts your mental health. Our medical and mental health providers work together to help you meet your health goals. This is called integrated or whole person care.

Before your first visit complete new patient paperwork online or stop by our clinic. Your first appointment will be a medical visit. Please share your mental health concerns during this visit and if you have any physical symptoms (not sleeping well, mood changes, eating habits, or other concerns).**

A therapist or case manager may join your medical visit to briefly talk about how our integrated behavioral health model can benefit you, connect you with resources and make a plan to help you reach your mental health goals.

**At this time we do not accept patients only for mental health care, except through our school-based mental health programs.

How do I make an appointment?

Call 920-783-6633 to make a dental, medical or mental health appointment. To make a dental appointment at our West Bend clinic, call 262-353-9143.

What do I need to bring to my first visit?

Please bring identification (ID) and proof of insurance if you have it. Bring all of the medications you currently take including over the counter (allergy) medications and/or vitamins.

What if I don't speak English? ¿Qué pasa si no hablo inglés?

We have interpreter services that help with translation and some staff who speak Spanish and Hmong.

Contamos con servicios de interpretación que ayudan con la traducción y empleados que hablan español y hmong.

Can I get help filling out the forms and paperwork?

Please call 920-783-6633 to make an appointment with a Patient Intake Coordinator. They will help you complete the forms and paperwork. They will answer any questions you or your family have about Lakeshore Community Health Care and our services.

How can I pay for my care?

You can pay online through your Lakeshore Health Connect (MyChart) account, by phone or in-person at any of our clinics. We accept cash, check or credit cards.

If you cannot pay a bill, please call to set up a payment plan or apply for discounted care.

What if I don't have insurance?

All of our patients are invited to apply for our discounted care program whether or not they have insurance. Discounts, based on household income, can greatly decrease the cost of care.

Lakeshore Community Health Care is not a free clinic. Even patients who qualify for discounted care are asked to pay a small amount for services. If a patient is experiencing financial difficulties our team can connect them to community resources and help set up a payment plan.  

How do I apply for the sliding discount program?

Fill out a Household Assessment. List the income from ALL members in your household. Bring a copy of your most recent IRS 1040 form, last 30 days stubs, social security income awards letter and/or proof of any earnings to the clinic, along with your completed Household Assessment form.

Sources of income may include: taxable income earned, taxable net self-employment income, social security income, social security disability insurance/benefits(SSDI), unemployment compensation, alimony/spousal maintenance, taxable income(pension, retirement, annuities, interest, estate/trusts, etc.).

How long will I receive a sliding discount?

We review each patients discount once a year or every 12 months. You will need to complete a new Household Assessment and provide LCHC with updated proof of income. If any income in your household changes, please call us so we can adjust your discount.

If your household income changes before the 12 months, please call so we can adjust your discount.

What if I don't qualify for the sliding discount?

Patients who fall under 200% of the Federal Poverty level qualify for our Sliding Fee discount. We also have a Discounted Care Extension Program for patients over 200% of the Federal Poverty level (individuals $27,180+, family of four $55,500+).

Please call 920-783-6633 to learn more about this program. If you cannot afford to pay a bill, let us know. We can set up payment plan that works for you and connect you to community resources.

How do I get my test results?

We recommend signing up for Lakeshore Health Connect (MyChart) to receive and review your test results under the tab “Test Results”.

If you haven’t signed up for an account, a staff member will call with your results. If you cannot be reached by phone, your test results will be mailed.

How do I get information from or share my health record?

We recommend signing up for Lakeshore Health Connect (MyChart). You can view your “After Visit Summary,” notes from previous visits and your health records in the “Document Center” in the menu.

If you don’t have a Lakeshore Health Connect (MyChart) account, please complete the Authorization for Disclosure form online or ask for one in the clinic. After you complete this form our team will release the records you request within 30 days.

In Lakeshore Health Connect (MyChart) you can use “Link My Accounts” to connect your health records from other providers like Prevea, Froedtert, Aurora’s LiveWell, etc.

How do I request Proxy access for Lakeshore Health Connect (MyChart)?

In the “Sharing Hub” in the menu you can share information with a family member, close friend, caretaker, another healthcare provider or healthcare organization. Choose who to share your record with and follow the directions to give them access to your MyChart account.

Please note only your information available in MyChart will be shared. If you want to share all of your health records, complete an Authorization for Disclosure form online or ask for one in the clinic.

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